Custom Goods (CG) and its transportation division Custom Air Trucking (CAT) have positioned themselves in key distribution points throughout Southern California to uniquely serve both the international and domestic business communities. Our four facilities within 5 miles of both Long Beach and Los Angeles ports plus our warehouse within a block of LAX gives our company an advantage in servicing air and ocean cargo. In addition, we have two facilities in the Inland Empire,…Ontario and Rancho Cucamonga, to provide full service to the IE and points beyond.
Each CAT Driver has advanced radio/cell phone dispatch capabilities that include GPS. Dispatched equipment/products are never left unattended, instead they are dedicated moves direct from origin to destination with no stops in-between. Proprietary security procedures are in place, including anti-hijack methodology, with dedicated driver & equipment, dedicated warehouse staff and CSR’s. Identical to our FTZ program which has moved high value goods for 3 years without one loss or incident.
Custom Goods/CAT prides itself in providing logistic solutions for global automotive manufacturers. CG/CAT has implemented innovative programs for global clients…that have raised the service bar, while reducing overall costs.
CG/CAT Programs of Note:
• Overnight Service – Hawaii & Alaska
• US & Canadian VOR Programs
• Damage Reduction Programs
• Package Repack & Guarantee Program
• ULD Pack Out Program
• Part Return/Re-manufacture Program
• Same Day Part Delivery Programs
• Bonded C.F.S. / Foreign Trade Zone
• Cross-docking / Trans-loading of Air Shipments
• NTUD/Same Day Delivery Program
• Inventory Visibility & Control – RF/Web Based
• Freight Consolidation
• Pick and Pack
• Light Assembly / Rework / Kitting
Custom Air Trucking and its managed/dedicated drivers and fleet of trucks are a key component of these successful client – service specific programs.
Custom Goods, LLC is C-TPAT compliant. Other certifications and audits we hold are: TSA Facility, FDA Registration, CBP Foreign Trade Zone, CBP Bonded Warehouse, CBP Container Freight Station, USDA Cotton Inspection, California ABC Liquor Warehouse.
CAT…Vehicles & Performance
Custom Goods has a fleet of over 70+ trucks servicing Southern California. We have dedicated trucks from the fleet to best meet the needs of the program. All of our equipment is 2005 or above and meets DOT security and maintenance standards. Our trucks operate out of our Custom Air Trucking facility in Carson, CA.
Our drivers are all tracked via GPS through a system called Datatrac Mobility (www.datatrac.com). This system provides real-time tracking of all our equipment. We can provide access to the customer via the web where the visibility of driver location and pickup and delivery information is available.
CAT Reporting, Measures & Service…
Customer Service Program: A Customer Service Representative (CSR) is assigned to each our Customers. The contact information of the CSR and Customer is exchanged. CSR brings together Dispatch, Billing, IT and Management to provide a seamless service with constant communication. Quarterly review of accounts is held with all four departments to assure quality service.
Internet and tracking capabilities: Each driver is equipped with Datatrac GPS tracking facilitated by Smartphone capabilities. Dispatch has real-time access to Driver location.
In addition to Datatrac Custom Air Trucking is fully EDI compliant. We have
the ability to transact with the following EDI sets with the Customer:
204 Motor Carrier Load Tender (Pickup or Delivery Information)
210 Motor Carrier Freight Details and Invoice
214 Transportation Carrier Shipment Status Message
Transportation Management System (TMS) to provide reporting to Customer